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Shipping & Returns

RETURN & REFUND POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange. Your item must be in the same condition that you received it.

In the event that your order arrives damaged in any way, please email us as soon as possible at bloomsbybeam@gmail.com with your order number and a photo of the item’s condition. 

We do not offer returns/refunds for bespoke orders.

 

RETURN PROCESS
To return an item, place the item securely in its original packaging and mail your return to the following address:

Blooms by Beam
37 Fairview Avenue, Manchester, United Kingdom M192AN

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 3 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Customised products cannot be returned or exchanged.

SHIPPING INFO

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.

International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blooms by Beam is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at bloomsbybeam@gmail.com with your name and order number, and we will look into it for you.

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